1 Our Commitment to Safe Play
crkix was built with Bangladeshi players in mind — people who enjoy the thrill of cricket betting, the excitement of live casino games, and the entertainment of premium slots. We understand that for the overwhelming majority of our players, gambling is a fun, social activity enjoyed in moderation. However, we also recognise that for some individuals, gambling can become problematic, and we take that responsibility seriously.
Responsible gaming is not an afterthought at crkix — it is embedded into the design of our platform from the ground up. Every account on crkix has access to the full suite of responsible gaming tools described on this page, at no cost and with no penalty. We do not make it difficult to set limits, take breaks, or close your account. We believe that a player who gambles within their means, at their own pace, will have a far better long-term experience on our platform than one who chases losses or plays under financial stress.
Our responsible gaming policy applies equally to all games on the crkix platform — cricket and sports betting, live casino tables, slots, Money Wheel, and Gold Toad Fishing. There are no exceptions, and no game category is exempt from the protections described here.
2 Age Restriction — 18+ Only
Cricket is Bangladesh's national sport, and excitement around BPL, IPL, T20 World Cup, and ICC tournaments runs deep across all age groups. However, online gambling — including sports betting and casino games — is strictly for adults aged 18 and above. crkix enforces a zero-tolerance policy on underage gambling.
How We Verify Age
All crkix accounts are subject to Know Your Customer (KYC) age verification before any withdrawal can be processed. Verification documents accepted include:
- Bangladesh National Identity Card (NID) — front and back.
- Valid passport (photo page).
- Birth certificate where NID or passport is unavailable.
Accounts where age verification cannot be completed will have withdrawal access suspended until valid documentation is provided. In cases where a player is found to be under 18, the account will be permanently closed and any balance will be handled in accordance with our Terms & Conditions.
Protecting Minors in Your Household
If you share a device or a mobile phone with younger family members — a common situation in households across Dhaka, Chittagong, Sylhet, and other cities — we strongly recommend taking the following steps:
- Always log out of your crkix account after each session.
- Do not save your password in a shared browser or on a shared device.
- Enable screen time controls or parental filtering software on shared devices.
- Keep your OTP-linked mobile number private and never share it with minors.
3 Deposit Limits
Deposit limits are one of the most effective tools for keeping your gambling within a planned budget. crkix allows you to set limits on the total amount you can deposit into your account over a given time period, measured in Bangladeshi Taka.
| Limit Type | Period | Takes Effect | To Decrease | To Increase |
|---|---|---|---|---|
| Daily Deposit Limit | Rolling 24 hours | Immediately | Immediately | After 7-day cooling period |
| Weekly Deposit Limit | Rolling 7 days | Immediately | Immediately | After 7-day cooling period |
| Monthly Deposit Limit | Rolling 30 days | Immediately | Immediately | After 7-day cooling period |
How to Set a Deposit Limit
- Log in to your crkix account and navigate to the Account Settings section.
- Select Responsible Gaming from the settings menu.
- Choose Deposit Limits and select your preferred period (daily / weekly / monthly).
- Enter the maximum amount in BDT (৳) that you wish to deposit during that period.
- Confirm your selection. The limit is active immediately and will apply to all deposit methods including bKash, Nagad, Rocket, and Upay.
4 Time-Out and Cooling-Off
A time-out is a short-term voluntary break from gambling on crkix. It is designed for players who feel they need a pause — perhaps after a stressful period, a losing run, or simply because life has become busy and gambling is taking more time than intended. A time-out is not a permanent measure; it is a brief, enforced rest.
Available Time-Out Periods
- 24 Hours — A one-day cooling-off period. Ideal if you feel impulsive after a loss.
- 48 Hours — A two-day break to step back and reassess.
- 7 Days — One week away from the platform. Allows you to re-evaluate your habits.
- 30 Days — A full month's break. Recommended if you feel gambling is becoming a regular preoccupation.
What Happens During a Time-Out?
During an active time-out period on crkix:
- You cannot log in to your account.
- All pending bets that were placed before the time-out will be settled normally.
- Your account balance is preserved in full and will be accessible once the time-out expires.
- You will not receive any promotional marketing emails or SMS messages from crkix during the time-out.
- The time-out cannot be cancelled early — it runs for the full chosen duration.
5 Self-Exclusion
Self-exclusion is a formal, binding request to have your crkix account blocked for an extended period. It is the most powerful responsible gaming tool available on the platform and is intended for players who genuinely feel that gambling has become a problem in their life — or who simply want a long, firm boundary between themselves and gambling.
crkix takes all self-exclusion requests extremely seriously. Once a self-exclusion is activated, it cannot be reversed before the end of the chosen period, regardless of circumstances. No appeals for early reinstatement will be accepted during the exclusion window.
Self-Exclusion Period Options
| Exclusion Period | Account Status | Reversible? | Reinstatement Process |
|---|---|---|---|
| 6 Months | Fully locked | No — runs to full term | Written request after 6 months + 7-day cool-off |
| 1 Year | Fully locked | No — runs to full term | Written request after 1 year + 7-day cool-off |
| 5 Years | Fully locked | No — runs to full term | Written request after 5 years + 7-day cool-off |
| Permanent | Permanently closed | No — irreversible | Not applicable — account permanently closed |
How to Request Self-Exclusion
- Send an email to [email protected] with the subject line: "Self-Exclusion Request — [Your Username]".
- State clearly in the email body: your crkix username, your registered mobile number, and the exclusion period you are requesting (6 months / 1 year / 5 years / permanent).
- Our responsible gaming team will acknowledge your request within 24 hours and activate the exclusion on your account.
- You will receive a confirmation email once the exclusion is active. From that point, your account cannot be accessed for the chosen period.
- Any remaining balance at the time of exclusion will be held securely and returned to your verified payment method upon request at the end of the exclusion period (or upon account closure for permanent exclusions).
6 Recognising Problem Gambling
Problem gambling can develop gradually and is not always obvious to the person experiencing it. The following warning signs may indicate that gambling has moved beyond entertainment and is becoming harmful. Honest self-reflection is the first step toward getting help.
7 Safer Gambling Tips
For players who enjoy gambling as entertainment and want to keep it that way, the following practical guidelines are widely recommended by responsible gaming organisations worldwide. Adopting these habits from the start makes it far easier to maintain a healthy, balanced relationship with gambling over the long term.
- Set a budget before you play — Decide in advance how much money in BDT you are comfortable spending in a session and treat that amount as the cost of entertainment, not as an investment.
- Set a time limit — Decide how long you will play before you start, and stick to it. Use crkix's session time reminder feature to receive an alert when your chosen time has elapsed.
- Never chase losses — Losing is a natural part of gambling. If you have reached your session budget and you have not won it back, that is the session ending — not a signal to keep playing.
- Gambling is entertainment, not income — Do not rely on gambling winnings to cover rent, utilities, groceries, or other essential living costs. Treat it as you would any leisure expense.
- Take regular breaks — Step away from the screen regularly. Even a five-minute break during a cricket betting session helps maintain perspective and prevents impulsive decisions.
- Avoid playing under emotional stress — Gambling when you are upset, anxious, or under financial pressure often leads to poor decisions and increased risk-taking. Wait until you are in a calm, positive state of mind.
- Do not drink alcohol while gambling — Alcohol impairs judgment and risk assessment. Avoid gambling sessions where your decision-making ability may be compromised.
- Keep gambling in perspective — Maintain a full life outside of gambling: spend time with family, pursue hobbies, exercise, and stay socially connected. Gambling should be one small part of a balanced leisure life, not its centrepiece.
- Talk to someone you trust — If you are concerned about your gambling, speaking to a trusted friend or family member can provide perspective and support. You do not have to manage it alone.
8 Support Resources
If you or someone you know is experiencing difficulties related to gambling, the following types of support are available. crkix encourages all players who are concerned about their habits to seek help proactively. There is no shame in asking for support — it is a sign of strength and self-awareness.
crkix Responsible Gaming Team
Our in-house responsible gaming team can assist with activating limits, time-outs, and self-exclusion, and can provide guidance on the support options available to you. All communications are handled with complete confidentiality.
| Contact Method | Details | Response Time |
|---|---|---|
| Email Support | [email protected] | Within 24 hours |
| Support Hours | Monday – Sunday, 9:00 AM – 11:00 PM BST (UTC+6) | — |
| Self-Exclusion Request | Email with subject "Self-Exclusion Request — [Username]" | Activated within 24 hours |
| Deposit Limit Request | Via Account Settings → Responsible Gaming, or email support | Immediate (via settings) |
Professional Counselling and Support
While crkix provides platform-level tools and support, we strongly encourage players who feel they have a gambling problem to also seek professional help from qualified counsellors and support organisations. Speaking with a trained professional provides a level of care and guidance that goes beyond what a gaming platform can offer.
If you are based in Bangladesh and are struggling with gambling-related issues, consider reaching out to mental health professionals or counselling services in your area. Major cities including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi have licensed mental health practitioners who can assist with behavioural addiction, including problem gambling. Your general physician can also provide a referral to an appropriate specialist.
Supporting a Friend or Family Member
Problem gambling does not only affect the individual — it can place significant strain on families and close relationships. If you are concerned about someone else's gambling behaviour, the following steps may help:
- Approach the conversation with compassion and without judgement. Express concern for their wellbeing rather than anger at their behaviour.
- Encourage them to speak with the crkix responsible gaming team or a professional counsellor.
- Do not cover financial losses on their behalf, as this can inadvertently enable continued problem gambling.
- Take care of your own mental health too — supporting someone with a gambling problem can be emotionally demanding.
- Contact crkix at [email protected] if you believe a family member's account requires a protective intervention.